Now That's Customer Service...

See post below. I ordered the CD from the geeksta rap guy via CDBaby.com. I received the order confirmation almost immediately, automated thing that it was, with a note saying that I'd hear from a real live human when the CD shipped. Imagine my surprise when I returned home from aerobics and dinner with friends to read the following in another email:

.

Your CD has been gently taken from our CD Baby shelves with
sterilized contamination-free gloves and placed onto a satin pillow.

A team of 50 employees inspected your CD and polished it to make sure
it was in the best possible condition before mailing.

Our packing specialist from Japan lit a candle and a hush fell over
the crowd as he put your CD into the finest gold-lined box that money
can buy.

We all had a wonderful celebration afterwards and the whole party
marched down the street to the post office where the entire town of
Portland waved 'Bon Voyage!' to your package, on its way to you, in
our private CD Baby jet on this day, Wednesday, February 9th.

I hope you had a wonderful time shopping at CD Baby. We sure did.
Your picture is on our wall as 'Customer of the Year'. We're all
exhausted but can't wait for you to come back to CDBABY.COM!!

Thank you once again,

Derek Sivers, president, CD Baby
the little CD store with the best new independent music

Now THAT my friends, is customer service. I'll have to be ordering from CDBaby again in the near future.